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Kenya :- Kenyan Visa, Current Updates on Getting a Kenyan Visa

UPDATE ON E-VISA

Discover AfricabyDiscover Africa
November 5, 2020
in Travel News
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Current Updates on Getting a Kenyan Visa

The Immigration Director-General recently hosted a Stakeholder’s Consultative meeting to discuss the E-Visa.  A key output of the meeting was the need to phase out the manual visa issuance on arrival and move entirely to the E-Visa only system by 1st January 2021.

To support this move a revamped E-Visa platform has been put in place which addresses some of the previous concerns.  Key amongst the changes made are: –

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1.    The Kenya Missions abroad:  can now approve the visas from wherever they are as opposed to applications being sent to Nairobi.

2.    Delayed visa issuance:   the problem of e-visas applied for but “stuck” in the system will be addressed by a dedicated team to handle this issue.

3.    Improved Customer Experience:  a dedicated e-mail for E-visa concerns (e-visa@immigration.go.ke) will be instituted as well as a dedicated Customer-Care line at the Call Centre for real-time responses.

4.    Turn-around time:   this was confirmed to be a maximum of 48 hours and in many cases the E-Visas come through much sooner.

5.    East Africa Single Tourist Visa:  this would also be availed for applications online but manual stickers would still be issued on arrival for the time being.

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A concern was raised that the E-visa system sometimes “hangs” midstream forcing applicants to start all over again and it was agreed that the system needs to be configured in a way that can allow applicants to continue from the last step.

In line with the above, it is important for members to start encouraging ALL intending visitors to move to E-Visa application well ahead of the January implementation date.  This will allow for important feedback on any areas that may still pose a challenge to users.    We further urge members to report any challenges that may arise with the E-visa applications.

Kenyan Visa, Current Updates on Getting a Kenyan Visa
Kenyan Visa, Current Updates on Getting a Kenyan Visa

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